❓ Frequently Asked Questions
te99's answers to all your questions are here
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about te99 on this FAQ page.
te99 is a trusted online gaming platform in Bangladesh. We know that both new and experienced players have many questions — what you need to create an account, how to deposit or withdraw money via bKash or Nagad, what bonuses are available, or how to play responsibly. On this FAQ page we have provided clear and simple answers to all common questions across five categories so you can enjoy gaming on te99 with confidence and ease.
Frequently Asked Questions
Account and Registration
To open an account at te99, you need an active mobile number and a valid National ID (NID) or birth certificate. The registration process is fully digital and can be completed in just a few minutes. Please note that te99 is only for users aged 21 and above — age verification is required.
No. Only one te99 account can be opened per mobile number or NID. Attempting to open multiple accounts risks suspension of all accounts and any accumulated bonuses may be cancelled. One account is all you need for a safe and uninterrupted gaming experience.
Go to the te99 Login page and select the "Forgot password?" option. An OTP will be sent to your registered mobile number. Use that OTP to verify your identity and set a new password. If you have trouble, contact our 24/7 live chat support.
KYC verification at te99 is usually completed within a few hours. Submitting accurate and clear documents speeds up the process. Once verification is complete, you will receive an email or SMS notification. Our live chat support is always ready if you run into any issues.
Yes, te99's website is fully optimized for mobile devices. You can easily create an account, log in, and play all games in the browser of any Android or iOS smartphone. No separate app download is needed.
Deposits and Withdrawals
Funds deposited to te99 via bKash are usually credited instantly. During peak hours it may occasionally take a few minutes. Make sure you are sending payment to the correct bKash number and keep your transaction ID — share it in live chat if any issue arises.
The minimum deposit amount at te99 is ৳500 (for all payment methods) and the minimum withdrawal amount is ৳800. No transactions below these limits will be processed. Larger deposits or withdrawals may require additional verification.
The standard processing time for withdrawals from te99 via Nagad or Rocket is 30 minutes to 3 hours. Withdrawals are faster when account verification is complete and the correct number has been provided. Make sure your KYC is done before requesting a withdrawal.
Yes, te99 supports deposits and withdrawals via bank transfer. Most Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. The minimum deposit for bank transfer is ৳500 and withdrawal time is generally 30 minutes to 3 hours.
te99 does not charge any additional fees on deposits or withdrawals. However, your mobile banking service (bKash / Nagad / Rocket) or bank may apply their own service charges — that depends on the respective institution's policy. There are no hidden charges from te99.
Games and Rules
Yes! te99 offers betting on BPL (Bangladesh Premier League), T20 World Cup, IPL, and ICC tournaments, as well as various other international cricket matches. Each match has multiple betting markets including match winner, top batsman, total runs, and over/under. Visit the cricket page for more details.
Yes. te99 offers slots from internationally recognized game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers use Random Number Generator (RNG) technology that is independently audited. The outcome of every spin is completely random and not predetermined.
RTP (Return to Player) is the average percentage of total bets that a game returns to players over the long term. Volatility or variance refers to the frequency and size of wins — high volatility games pay out less often but in larger amounts, while low volatility games pay out smaller amounts more frequently. These are overall trends; the result of each session is determined by RNG.
Absolutely. te99's live casino section is fully optimized for mobile. Live dealer games from Evolution Gaming and Ezugi run smoothly on any smartphone. Use a stable internet connection for the best experience.
Aviator is a crash game developed by Spribe where a multiplier increases as a plane flies. You need to "cash out" before the plane crashes. The longer you wait, the bigger the multiplier — but if it crashes, you lose your bet. It is a thrilling game that demands quick decision-making.
Bonuses and Promotions
New members at te99 receive a 100% bonus on their first deposit up to ৳20,000. This means depositing ৳20,000 gives a total balance of ৳40,000. The bonus is added automatically — no code required. To withdraw the bonus, you must complete a 25x wagering requirement on the bonus amount.
A wagering requirement is a number that tells you how many times you must bet before you can withdraw a bonus. For te99's welcome bonus, it is 25x. For example: if you receive a ৳2,000 bonus, you must place a total of ৳50,000 (2,000 × 25) in bets before withdrawing. Complete this within the specified time limit.
The te99 VIP program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5%), and Gold (up to 0.8%). Through regular gaming activity you are automatically promoted to higher tiers. Special benefits and offers become available after reaching each tier.
te99's weekly cashback is based on your total net losses for that week. Bronze members receive up to 0.3% cashback, Silver members up to 0.5%, and Gold members up to 0.8%. Cashback is automatically credited to your account every Monday and has no wagering requirement.
In most cases yes, but certain specific games or game categories may be excluded from bonus wagering. For specific details, check te99's terms and conditions page or ask our live chat support. Slots games are generally the most effective for wagering.
Security and Responsible Gaming
te99 uses SSL encryption technology to keep all your personal information and financial data secure. Every transaction is processed through encrypted channels. We never sell your information to third parties. Read our privacy policy for more details.
Yes. te99 allows players to temporarily or permanently close their own accounts. Contact our 24/7 live chat support or send a request to [email protected]. No promotional messages will be sent during self-exclusion. Visit the responsible gaming page for more details.
Yes. As part of responsible gaming, te99 allows you to set daily, weekly, or monthly deposit limits. This feature helps you stay within your budget. Contact live chat to set a limit — it generally takes 24 hours to take effect.
If you feel that gaming is having a negative impact on your life or family, speak to te99's 24/7 Bangla live chat support. We will help you with complete confidentiality — we can guide you toward account pause, self-exclusion, or professional help. Responsible gaming is our commitment.
No. te99 is only for those aged 21 and above. Age is verified during registration and additional documents may be requested if needed. Allowing minors to participate in gaming goes against our policy and is also prohibited by law.
Still have questions?
Our Bengali-language 24/7 live chat support team is always ready to help you. Contact us now for fast and reliable assistance with any issue.
Or email us: [email protected]