Play responsibly at te99
Gaming should be enjoyable — not a burden. te99 provides all the tools and support you need for a safe and healthy gaming experience.
Our Safety Tools
te99 offers several effective tools to help you stay in control of your gaming experience. These tools help you set limits, take breaks, and step away completely when needed.
Set Deposit Limits
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and increasing it requires a 24-hour wait. This is an effective safeguard against overspending.
Time-Out Feature
If you feel you need a break, temporarily close your account for anywhere between 24 hours and 30 days. During a time-out you cannot access any game or make a deposit. Use this time to clear your head and reassess.
Self-Exclusion
If gaming has become a serious problem, there is an option to close your account from 6 months up to permanently. No promotional emails will be sent during self-exclusion. This decision is handled with complete confidentiality and respect.
Session Time Limit
Set a limit on how long you can play in one continuous session. When the set time is up, the system will automatically notify you and suggest taking a break. It is a simple but powerful tool for building mindful gaming habits.
Set Loss Limits
Your session will automatically end if you lose more than a set amount. This limit can be configured on a daily, weekly, or monthly basis. Protect yourself from significant losses and keep gaming enjoyable.
24/7 Support
Our Bangladeshi support team is always ready to help with any gaming concerns. Chat with us directly in Bengali via live chat or email us at [email protected]. We are here to help you find the right solution.
Why is responsible gaming important?
Online gaming can be a great source of entertainment when kept under control. But when gaming starts consuming too much time and money, it can have a negative impact on your personal, family, and financial life.
te99 believes that building responsible gaming habits is not just our responsibility — it is a social commitment. We place the mental and financial well-being of every user above gaming revenue.
Gaming should be an enjoyable pastime — not a source of income or an escape from life's problems. Making conscious decisions, taking timely breaks, and playing within a set budget are the core foundations of responsible gaming.
Principles of Healthy Gaming Habits
- See gaming as entertainment, not as a source of income.
- Set a fixed budget before you play and do not exceed it.
- Do not place larger bets trying to recover money you have lost.
- Avoid gaming regularly during time meant for family, friends, or work.
- Avoid gaming when you are drinking or under mental stress.
- Set a daily time limit for gaming and stick to it.
- Take regular breaks and spend time on other hobbies and activities.
- Do not use money set aside for monthly necessities to play.
Recognize the Warning Signs
If you or someone you know shows the following signs, it is time to seek help.
You keep playing to recover lost money and place larger bets each time.
You cannot control your gaming or have tried to stop but failed.
You lie to family, friends, or colleagues about your gaming.
You use gaming to escape stress, anxiety, or loneliness.
You are spending money meant for essentials like food, rent, or utility bills on gaming.
You feel restless, irritable, or uneasy when you stop gaming.
You spend more time gaming than working or studying, and your productivity is declining.
You are playing with borrowed or loaned money and falling into financial difficulty.
How to Use the Safety Tools
Activate safety limits on your account in just a few simple steps.
Log In to Your Account
Log in to your account at te99. You will find the safety tools in the "Responsible Gaming" section of your account settings.
Choose Your Preferred Limit
Deposit limit, loss limit, session time limit, or time-out — activate one or more options based on your needs.
Set the Amount and Duration
Enter the amount and time period that suits you. For example, a daily deposit limit of ৳500 or a weekly loss limit of ৳2,000.
Confirm and Save
Confirm the change. Reductions take effect immediately. A 24-hour cooling-off period applies for increases.
Self-Exclusion Process
If you feel you need a long break from gaming, follow the self-exclusion process:
- Go to the "Self-Exclusion" option in your account settings.
- Choose your closure period: 6 months, 1 year, or permanent.
- There is an option to state a reason — this is optional.
- Once the request is submitted, our team will close the account within 2 hours.
- Alternatively, make the request directly via live chat or by emailing [email protected].
- If you attempt to create a new account during self-exclusion, we will detect and close it.
Financial Limits and Guidelines
Know te99's set limits for responsible financial management.
Minimum Deposit
৳500
Via bKash, Nagad, Rocket, or bank transfer.
Minimum Withdrawal
৳800
The same limits apply across all withdrawal methods.
Withdrawal Time
30 minutes – 3 hours
We always work to ensure a fast withdrawal process.
SSL Protection
SSL Encrypted
All financial transactions are secured through SSL encryption.
Need help? We are here
If gaming feels like it is becoming a problem, never try to face it alone. te99's support team is by your side.
Contact Us
If you feel gaming is getting out of control, speak with our support team right away. Our Bengali-speaking support agents are available seven days a week, twenty-four hours a day. All conversations are completely confidential and conducted in a non-judgmental environment.
Advice for Parents
If you have minor members in your household, keep them away from online gaming sites. Install parental control software on your device and talk to children about safe rules for using the internet.
- Use a password and lock screen on your device.
- Check browser history and cookies regularly.
- Stay attentive while children are using the internet.
Frequently Asked Questions
Find answers to commonly asked questions about responsible gaming.
Play safe, enjoy the experience
Responsible gaming does not mean less fun — it means lasting enjoyment. Come to te99 and enjoy your favourite games in a safe environment.