te99 Privacy Policy

What Types of Information We Collect

To ensure a secure and personalized experience on te99, we collect the following types of information. Each piece of information collected is used for a specific purpose, and no unnecessary data is stored.

A. Personal Identification Information

• Full name and date of birth (for age verification — minimum age is 21)
• Valid email address — the primary means of account communication
• National ID card or passport number (where verification is required)
• Current residential address

B. Financial Information

• bKash, Nagad, Rocket, or bank account number (solely for completing transactions)
• Deposit and withdrawal history and transaction amounts
• Relevant bank details for bank transfers

C. Technical and Device Information

• IP address and browser type and version
• Operating system and device identity
• Session logs, login times, and time spent on the site
• Information obtained from cookies and similar tracking technologies

D. Gaming Activity Information

• Play history, bet amounts, and outcomes
• Bonus usage and participation in promotional activities
• Behavioral data related to gaming habits (to ensure responsible gaming)

How We Collect Information

te99 collects user information through various methods. Each method is conducted transparently and is carried out on the basis of user consent.

• Information Provided Directly: Information you provide yourself during registration forms, account verification, or transactions.
• Automatically Collected Information: When you use our platform, information is collected through cookies, log files, and similar technologies.
• Via Payment Processors: Information received during transactions through bKash, Nagad, Rocket, or a bank.
• Via Verification Services: Approved third-party service providers may be used to confirm identity and age.
• Via Customer Support: Information you share when contacting us through live chat or email.

Purpose of Using Your Information

te99 uses your information only for the following specific and legitimate purposes. We never use your information beyond approved purposes.

• Account Management: To complete your registration, login, and ensure account security.
• Service Delivery: To provide gaming services, bonuses, promotions, and other benefits.
• Financial Transaction Processing: To complete deposit and withdrawal requests and ensure transaction security.
• Identity Verification: To prevent fraud, comply with anti-money laundering regulations, and block access by minors.
• Customer Service Improvement: To resolve your questions or issues quickly and effectively.
• Responsible Gaming: To monitor gaming habits, identify potential issues, and take preventive action.
• Platform Development: To analyze user experience and continuously improve the quality of our services.
• Notifications and Communication: To share important updates, transaction confirmations, and relevant promotional information.

Sharing and Disclosure of Information

te99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

A. Service Provider Partners

The minimum necessary information may be shared with approved partners for payment processing (bKash, Nagad, Rocket, etc.), identity verification, and management of technical infrastructure. All such partners are contractually bound to maintain standards consistent with our privacy policy.

B. Legal Obligations

If a court, government authority, or regulatory body requests information through a valid legal order, we will be obliged to provide that information in compliance with the law. However, in such circumstances only the information strictly required by law will be provided.

C. Fraud and Security Protection

Information may be shared with relevant authorities to address cyber fraud, illegal activities, or direct threats to platform security.

Cookie Policy

te99 uses cookies to improve the user experience and ensure the functionality of the platform.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the site. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: Analyze patterns of site usage to help improve the quality of our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may limit some features of the site.

Data Security Measures

te99 employs modern technical and administrative security measures to protect your personal and financial information.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by industry-standard SSL encryption.
• Database Encryption: Stored sensitive information (passwords, financial details) is kept in an encrypted format.
• Two-Factor Authentication: Two-factor authentication is provided to ensure the security of account access.
• Regular Security Audits: Regular security audits are conducted on our systems so that any vulnerabilities can be identified and resolved quickly.
• Restricted Access: Only authorized te99 staff may access user information for specific, necessary purposes.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems keep our infrastructure secure.

While we strive to ensure the highest level of security, no method on the internet is entirely free from risk. It is therefore important that you keep your password private and avoid logging in from unknown devices.

Data Retention Period

te99 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law.

• Active Account: Complete information is retained for as long as your account remains active.
• After Account Closure: Even after an account is closed, information necessary to meet legal and regulatory obligations may be retained for a defined period.
• Financial Transaction Records: Records of financial transactions are kept for a specific period as required by law.
• Inactive Accounts: For accounts that have not been used for an extended period, we will make contact, and if no response is received within a defined timeframe, the information may be securely deleted.

User Rights

Every user registered with te99 holds the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If your account contains incorrect or incomplete information, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You have the right to request that the processing of your information be restricted in certain circumstances.
• Right to Opt Out of Marketing: You may request to stop receiving promotional emails or notifications at any time.
• Right to Lodge a Complaint: If you believe we have violated your privacy rights, you may file a complaint with our customer support.

To exercise any of the above rights, please contact us via live chat or email. We will generally respond to your request within 30 business days.

Privacy of Minors

te99 services are intended only for individuals aged 21 or older. We do not intentionally collect information from any minor.

An age verification process is conducted at the time of registration. If it becomes known for any reason that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed. If a guardian suspects that their minor child has registered on our platform, please contact us immediately.

Third-Party Links and Services

Third-party services such as payment gateways or verification services may be used on the te99 platform. These services have their own privacy policies, and te99 is not responsible for their data handling.

We properly vet our third-party partners and ensure they follow the required data protection standards. Even so, you are advised to read the privacy policy of the relevant provider before using any payment service.

Policy Changes and Updates

te99 reserves the right to change or update this Privacy Policy at any time. In the case of significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed on the main screen when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue to use the platform after the updated policy is published, it will be assumed that you have accepted the new policy. For significant changes, your consent may be sought again.

Applicable Law and Jurisdiction

This Privacy Policy has been prepared in accordance with relevant international data protection standards and applicable law in Bangladesh. Any dispute relating to this policy will first be attempted to be resolved through discussion.

The Bengali version of this policy is authoritative, and in the event of any conflict with a translation in any other language, the Bengali version will prevail.